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Spending on customer experience (CX) technologies worldwide in 2018, 2019 and 2022 (in billion U.S. dollars)

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Source

Release date

August 2019

Region

Worldwide

Survey time period

2019

Supplementary notes

* Forecast

The 2018 figure was calculated by Statsita based on 2019 figure and annual growth rate provided by the source.

Citation formats

Customer experience technology spending worldwide 2018-2022

Published by
Diana Elagina,
Aug 20, 2019

Global spending on customer experience (CX) technology is forecast to increase from around *** billion U.S. dollars in 2019 to over *** billion by 2022. Thanks to the growing popularity of internet connected consumer electronic devices, companies have more information on consumers experiences and needs than ever before. Simple consumer demographic information can now be expanded to include extremely detailed usage and preference information, providing companies with the ability to precisely analyze their consumers' experience and satisfaction. CX products provide companies with these analysis tools which help to influence business strategy based on the results.

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