Customers who purchased appliances from a major appliance retailer in the last 12 months
Method of interview
Online survey
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with appliance retailers by examining six factors (in order of importance): sales staff and service; delivery and installation service; store facility; sales and promotions; price; and merchandise.
Satisfaction is measured on a 1,000-point scale.
Values for 2019 to 2022 were taken from earlier reports.
Citation formats
Leading U.S. household appliance retailers 2019-2025, by customer satisfaction
In 2025, The Home Depot had the highest score for household appliances retailers in the United States, with a score of ***. In the same year, Best Buy and Menards were leading the appliance retailer satisfaction ranking, with a score of *** ²¹²Ô»åÌý***, respectively. Overall, appliance retailers all across the U.S. saw decreased customer satisfaction compared to the previous year.Â
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J.D. Power. (July 17, 2025). Leading home appliance retailers in the United States in 2019 and 2025 (based on a 1,000 point scale), by customer satisfaction [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 01, 2026, from /statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading home appliance retailers in the United States in 2019 and 2025 (based on a 1,000 point scale), by customer satisfaction." Chart. July 17, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 01, 2026. /statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. (2025). Leading home appliance retailers in the United States in 2019 and 2025 (based on a 1,000 point scale), by customer satisfaction. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 01, 2026. /statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power. "Leading Home Appliance Retailers in The United States in 2019 and 2025 (Based on a 1,000 Point Scale), by Customer Satisfaction." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Jul 2025, /statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
J.D. Power, Leading home appliance retailers in the United States in 2019 and 2025 (based on a 1,000 point scale), by customer satisfaction ÌÇÐÄÆƽâ°æ, /statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/ (last visited August 01, 2026)
Leading home appliance retailers in the United States in 2019 and 2025 (based on a 1,000 point scale), by customer satisfaction [Graph], J.D. Power, July 17, 2025. [Online]. Available: /statistics/954406/leading-home-appliance-retailers-by-customer-satisfaction-us/
