This statistic shows the impact of automation and artificial intelligence on the number of IT and business processing outsourcing (BPO) services workers around the world, in terms of skill level, from 2016 to 2022. By 2022, the number of highly skilled IT/BPO service workers is projected to increase by **** million, whereas the number of low-skilled service workers is forecast to decrease by **** million, due to the application of automation and AI.
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HFS Research. (August 30, 2017). Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/757064/worldwide-impact-of-automation-ai-on-it-bpo-service-workers/
HFS Research. "Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions)." Chart. August 30, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/757064/worldwide-impact-of-automation-ai-on-it-bpo-service-workers/
HFS Research. (2017). Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/757064/worldwide-impact-of-automation-ai-on-it-bpo-service-workers/
HFS Research. "Change in It/Business Processing Outsourcing (Bpo) Service Worker Numbers Due to Automation and Ai, from 2016 to 2022, by Skill Level (in Millions)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Aug 2017, /statistics/757064/worldwide-impact-of-automation-ai-on-it-bpo-service-workers/
HFS Research, Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions) ÌÇÐÄÆƽâ°æ, /statistics/757064/worldwide-impact-of-automation-ai-on-it-bpo-service-workers/ (last visited July 31, 2026)
Change in IT/business processing outsourcing (BPO) service worker numbers due to automation and AI, from 2016 to 2022, by skill level (in millions) [Graph], HFS Research, August 30, 2017. [Online]. Available: /statistics/757064/worldwide-impact-of-automation-ai-on-it-bpo-service-workers/
