Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country
(in millions)
Characteristic
2016
2022*
-
-
-
-
-
-
-
-
-
-
-
-
The chart is not accessible to screen readers. Please switch to the table view to access the data.
You need a ÌÇÐÄÆƽâ°æ Account for unlimited access
This statistic shows the influence of automation and AI on low-skilled IT/business processing outsourcing (BPO) service worker numbers, by select country, from 2016 to 2022. In the United States, the number of low-skilled service workers is projected to decrease from *** to *** million between 2016 and 2022.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
HFS Research. (August 30, 2017). Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/757198/worldwide-impact-of-automation-ai-on-it-bpo-service-low-skilled-workers/
HFS Research. "Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions)." Chart. August 30, 2017. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/757198/worldwide-impact-of-automation-ai-on-it-bpo-service-low-skilled-workers/
HFS Research. (2017). Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/757198/worldwide-impact-of-automation-ai-on-it-bpo-service-low-skilled-workers/
HFS Research. "Change in Low-skilled It/Business Processing Outsourcing (Bpo) Service Worker Numbers Due to Automation and Ai from 2016 to 2022, by Select Country (in Millions)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 30 Aug 2017, /statistics/757198/worldwide-impact-of-automation-ai-on-it-bpo-service-low-skilled-workers/
HFS Research, Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions) ÌÇÐÄÆƽâ°æ, /statistics/757198/worldwide-impact-of-automation-ai-on-it-bpo-service-low-skilled-workers/ (last visited August 02, 2026)
Change in low-skilled IT/business processing outsourcing (BPO) service worker numbers due to automation and AI from 2016 to 2022, by select country (in millions) [Graph], HFS Research, August 30, 2017. [Online]. Available: /statistics/757198/worldwide-impact-of-automation-ai-on-it-bpo-service-low-skilled-workers/
