Customers who purchased a mattress in the last 12 months
Supplementary notes
Rankings are based on numerical scores, and not necessarily on statistical significance. The study measures customer satisfaction with mattress purchases based on seven factors (in order of importance): comfort; price; support; durability; warranty; features; and customer service.
Satisfaction is measured on a 1,000-point scale.
Citation formats
Leading mattress retailers in the U.S. 2025, by offline customer satisfaction
A study found that Sleep Number, Tempur-Pedic, and Purple were the most satisfying mattress retailers for customers shopping in-store in the United States in 2025, each with satisfaction scores of ***,****, and**** out of 1,000, respectivelly.
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J.D. Power. (November 6, 2025). Leading mattress companies in the United States in 2025, by in-store customer satisfaction (based on a 1,000 point scale) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading mattress companies in the United States in 2025, by in-store customer satisfaction (based on a 1,000 point scale)." Chart. November 6, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. (2025). Leading mattress companies in the United States in 2025, by in-store customer satisfaction (based on a 1,000 point scale). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power. "Leading Mattress Companies in The United States in 2025, by In-store Customer Satisfaction (Based on a 1,000 Point Scale)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 6 Nov 2025, /statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
J.D. Power, Leading mattress companies in the United States in 2025, by in-store customer satisfaction (based on a 1,000 point scale) ÌÇÐÄÆƽâ°æ, /statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/ (last visited July 29, 2026)
Leading mattress companies in the United States in 2025, by in-store customer satisfaction (based on a 1,000 point scale) [Graph], J.D. Power, November 6, 2025. [Online]. Available: /statistics/954368/leading-mattress-companies-by-customer-satisfaction-us/
