Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*
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webcare teams of Dutch profit and non-profit organizations were approached through Twitter, LinkedIn, blogs and online fora to fill in a questionnaire. Additionally, there was a call-up in the Ustream newsletter and certain organizations were approached by telephone.
This statistic shows the results of a survey question on whether or not customer support teams in the Netherlands in 2018 expected private communication channels (such as WhatsApp and Facebook Messenger) to replace open channels (like Twitter and Facebook) in the future. The majority of the respondents indicated they did not believe this would happen.
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Upstream. (September 17, 2018). Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 30, 2026, from /statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. "Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*." Chart. September 17, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 30, 2026. /statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. (2018). Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 30, 2026. /statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream. "Do You Agree with The following Statement: "in Three Years Time, Webcare Will Only Take Place Trough Private Channels (Such as Whatsapp and Facebook Messenger)"*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Sep 2018, /statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
Upstream, Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* ÌÇÐÄÆƽâ°æ, /statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/ (last visited July 30, 2026)
Do you agree with the following statement: "in three years time, webcare will only take place trough private channels (such as WhatsApp and Facebook Messenger)"* [Graph], Upstream, September 17, 2018. [Online]. Available: /statistics/917811/private-social-media-expectancy-for-customer-service-in-the-netherlands/
