The statistic shows the level of support for various reasons consumers may prefer voice assistants over human interaction in shops and call centers worldwide, as of ***. According to the survey, ** percent of respondents indicated that they preferred interacting with a voice assistant over a person because it was faster, while ** percent reported that voice assistants were more convenient.
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Capgemini. (January 11, 2018). Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini. "Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017." Chart. January 11, 2018. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini. (2018). Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini. "Consumer Preferences for Voice Assistants over Human Interaction in Shops/Call Centers Worldwide, as of November 2017." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Jan 2018, /statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
Capgemini, Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017 ÌÇÐÄÆƽâ°æ, /statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/ (last visited July 20, 2026)
Consumer preferences for voice assistants over human interaction in shops/call centers worldwide, as of November 2017 [Graph], Capgemini, January 11, 2018. [Online]. Available: /statistics/802575/worldwide-reasons-preference-human-interaction-voice-assistant/
