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Consumer response to positive experiences with voice/chat assistants worldwide, as of 2019

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Source

Release date

September 2019

Region

Worldwide

Survey time period

April to May 2019

Number of respondents

12,247 respondents

Age group

18 years and older

Special properties

consumers using voice/chat assistants

Citation formats

Consumer reaction to positive voice/chat assistant experiences worldwide 2019

Published by
Christy Tila,
Nov 27, 2019
A positive customer experience using voice and chat assistants leads to increased customer engagements with such services, as shown in a 2019 global consumer survey. Around ** percent of respondents agreed that they provided high ratings for the brand and shared positive feedback on social media from a good experience using voice/chat assistants.
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