Dutch organizations; B2C, B2B, for profit and non-profit organizations
Method of interview
Online survey
Supplementary notes
* This question was phrased by the source in Dutch as follows: "Over 3 jaar wordt meer dan 50% van het digitaal klantcontact geautomatiseerd afgehandeld".
Citation formats
Opinion on future of automated digital customer contact in the Netherlands 2016
This statistic illustrates the outcome of the survey statement: "To what extent do you agree with the following: In 3 years more than ** percent of the digital customer contact will be automatically handled". During the surveyed period in 2016, roughly eight percent of the responding organizations indicated they totally disagree that more than half of the digital customer contact will be handled automatically in three years.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Marketingfacts.nl. (January 26, 2017). To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl. "To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*." Chart. January 26, 2017. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl. (2017). To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically*. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl. "To What Extent Do You Agree with The Following: In 3 Years More than 50 Percent of The Digital Customer Contact Will Be Handled Automatically*." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Jan 2017, /statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
Marketingfacts.nl, To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* ÌÇÐÄÆƽâ°æ, /statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/ (last visited August 04, 2026)
To what extent do you agree with the following: In 3 years more than 50 percent of the digital customer contact will be handled automatically* [Graph], Marketingfacts.nl, January 26, 2017. [Online]. Available: /statistics/689029/opinion-on-future-of-automated-digital-customer-contact-in-the-netherlands/
