| Characteristic | 2015 | 2016 |
|---|---|---|
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
| - | - | - |
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Source
Source
Release date
December 2016
More information
Region
Netherlands
Survey time period
2015 and 2016
Number of respondents
N 2015=4,500; N 2016 =5,000
Age group
12 years and older
Special properties
individuals who made an online purchase in the previous 12 months
Method of interview
Computer-assisted telephone interviews (CATI)
Supplementary notes
* Source notes the respondents were "asked if they have experienced one of the following problems in the past 12 months previous to the survey when purchasing good or services online."
Multiple answers were possible.
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