*The source specifies: "We conducted detailed interviews with existing users and new users of each banking app, and observed them undertaking common tasks using the apps".
Citation formats
Functionality and usability of banking apps: overall score UK 2014
This statistic presents the overall score of functionality and usability of apps from five selected banks in the United Kingdom in 2014. It was reported that Barclays scored highest in terms of both functionality and usability.
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Financial Reporting Council UK. (January 20, 2015). Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 17, 2026, from /statistics/492102/overall-score-functionality-usability-banking-apps-uk/
Financial Reporting Council UK. "Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014." Chart. January 20, 2015. ÌÇÐÄÆƽâ°æ. Accessed July 17, 2026. /statistics/492102/overall-score-functionality-usability-banking-apps-uk/
Financial Reporting Council UK. (2015). Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 17, 2026. /statistics/492102/overall-score-functionality-usability-banking-apps-uk/
Financial Reporting Council UK. "Overall Score of Functionality and Usability for Apps of Five Selected Banks in The United Kingdom (Uk) in 2014." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 Jan 2015, /statistics/492102/overall-score-functionality-usability-banking-apps-uk/
Financial Reporting Council UK, Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014 ÌÇÐÄÆƽâ°æ, /statistics/492102/overall-score-functionality-usability-banking-apps-uk/ (last visited July 17, 2026)
Overall score of functionality and usability for apps of five selected banks in the United Kingdom (UK) in 2014 [Graph], Financial Reporting Council UK, January 20, 2015. [Online]. Available: /statistics/492102/overall-score-functionality-usability-banking-apps-uk/
