* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Among the 4.55 thousand, 649 had switched main current account bank between banks in the last three years.
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Satisfaction with customer service in previous & current bank after switching UK 2015
This statistic shows the customer satisfaction with quality of staff and customer service of account holders who switched banks for their main current account in the last three years in the United Kingdom (UK) as of the first quarter of 2015. It revealed that satisfaction with the current supplier (*** very satisfied) was higher compared to the previous supplier (*** very satisfied) for customer service.
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GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 02, 2026, from /statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015." Chart. April 15, 2015. ÌÇÐÄÆƽâ°æ. Accessed August 02, 2026. /statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 02, 2026. /statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Satisfaction with Quality of Staff and Customer Service of The Current and Previous Bank in The United Kingdom (Uk) in 2015." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 Apr 2015, /statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 ÌÇÐÄÆƽâ°æ, /statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/ (last visited August 02, 2026)
Customer satisfaction with quality of staff and customer service of the current and previous bank in the United Kingdom (UK) in 2015 [Graph], GfK Media and Communication Research, & Competition and Markets Authority, April 15, 2015. [Online]. Available: /statistics/467319/satisfaction-with-customer-service-in-previous-current-bank-after-switching-uk/
