* Nearly 4.55 thousand completed interviews out of the 120 thousand sample drawn from the personal current account holders databank, provided by all major UK banks. Data was weighted to correct oversampling.
Citation formats
Importance of staff and customer service quality by main account bank in the UK 2015
This statistic shows whether customers consider the quality of staff and customer service important for their main current bank account supplier in the United Kingdom (UK) as of the first quarter of 2015. Only *** percent of respondents did not think that customer service and staff quality was important.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
GfK Media and Communication Research, & Competition and Markets Authority. (April 15, 2015). Customer opinion on importance of staff and customer service quality of their main bank in the United Kingdom (UK) in 2015 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 03, 2026, from /statistics/466801/importance-main-bank-customer-service-and-staff-quality-uk/
GfK Media and Communication Research, und Competition and Markets Authority. "Customer opinion on importance of staff and customer service quality of their main bank in the United Kingdom (UK) in 2015." Chart. April 15, 2015. ÌÇÐÄÆƽâ°æ. Accessed August 03, 2026. /statistics/466801/importance-main-bank-customer-service-and-staff-quality-uk/
GfK Media and Communication Research, Competition and Markets Authority. (2015). Customer opinion on importance of staff and customer service quality of their main bank in the United Kingdom (UK) in 2015. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 03, 2026. /statistics/466801/importance-main-bank-customer-service-and-staff-quality-uk/
GfK Media and Communication Research, and Competition and Markets Authority. "Customer Opinion on Importance of Staff and Customer Service Quality of Their Main Bank in The United Kingdom (Uk) in 2015." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 15 Apr 2015, /statistics/466801/importance-main-bank-customer-service-and-staff-quality-uk/
GfK Media and Communication Research & Competition and Markets Authority, Customer opinion on importance of staff and customer service quality of their main bank in the United Kingdom (UK) in 2015 ÌÇÐÄÆƽâ°æ, /statistics/466801/importance-main-bank-customer-service-and-staff-quality-uk/ (last visited August 03, 2026)
Customer opinion on importance of staff and customer service quality of their main bank in the United Kingdom (UK) in 2015 [Graph], GfK Media and Communication Research, & Competition and Markets Authority, April 15, 2015. [Online]. Available: /statistics/466801/importance-main-bank-customer-service-and-staff-quality-uk/
