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How do you handle customers with a particularly high rate of returns?

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Sources

Release date

December 2013

Region

Germany

Survey time period

2013

Number of respondents

360 respondents

Special properties

online retailers

Method of interview

Online survey

Supplementary notes

The source phrased the original German survey question as follows: "Wie gehen Sie mit Kunden um, die durch besonders hohe Rücksendequoten auffallen?"

Citation formats

Handling online customers with a high rate of returned goods in Germany 2013

Published by ÌÇÐÄÆƽâ°æ Research Department, Oct 22, 2015
This statistic shows the results of a survey on how online shops customarily handled customers with a particularly high rate of returned goods in Germany in 2013. During the survey period it was found that ** percent of shops banned these customers without warning.
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