| Characteristic | Customer satisfaction index score |
|---|---|
| - | - |
| - | - |
| - | - |
| - | - |
| - | - |
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Source
Source
Release date
July 2018
More information
Region
North America
Survey time period
June 2017 to May 2018
Number of respondents
55,000 respondents
Special properties
reviews from U.S. and Canadian guests who stayed in North American hotels between May 2017 and May 2018
Supplementary notes
The source does not specify the type of survey.
Overall guest satisfaction is measured on a 1,000-point scale. Seven key factors are examined to determine overall satisfaction: reservation; check-in/check-out; guest room; food and beverage; hotel services; hotel facilities; and cost and fees.
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