The American Customer Satisfaction Index (ACSI) scores on a 0–100 scale at the national level, with 100 being the highest and best possible score. The ACSI is a national economic indicator based on modeling of customer evaluations of the quality of goods and services purchased in the United States and produced by both domestic and foreign firms with substantial U.S. market shares. Subjects of investigation span multiple economic sectors, over 40 industries (including e-commerce and e-business), more than 400 companies, and include several federal or local government services. InterContinental Hotels Group changed its name to IHG in 2021.
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American customer satisfaction index for IHG hotels in the U.S. 2008-2026
In 2026, the American Customer Satisfaction Index score for IHG hotels in the United States was 76. The year-over-year score of the hotel company has been fluctuating, yet the score remained between ** and ** as of 2008.
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´¡°ä³§±õ®. (April 21, 2026). American customer satisfaction index scores for IHG hotels in the United States from 2008 to 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 23, 2026, from /statistics/194732/customer-satisfaction-with-us-intercontinental-hotels-since-2008/
´¡°ä³§±õ®. "American customer satisfaction index scores for IHG hotels in the United States from 2008 to 2026." Chart. April 21, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 23, 2026. /statistics/194732/customer-satisfaction-with-us-intercontinental-hotels-since-2008/
´¡°ä³§±õ®. (2026). American customer satisfaction index scores for IHG hotels in the United States from 2008 to 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 23, 2026. /statistics/194732/customer-satisfaction-with-us-intercontinental-hotels-since-2008/
´¡°ä³§±õ®. "American Customer Satisfaction Index Scores for Ihg Hotels in The United States from 2008 to 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 21 Apr 2026, /statistics/194732/customer-satisfaction-with-us-intercontinental-hotels-since-2008/
´¡°ä³§±õ®, American customer satisfaction index scores for IHG hotels in the United States from 2008 to 2026 ÌÇÐÄÆƽâ°æ, /statistics/194732/customer-satisfaction-with-us-intercontinental-hotels-since-2008/ (last visited July 23, 2026)
American customer satisfaction index scores for IHG hotels in the United States from 2008 to 2026 [Graph], ´¡°ä³§±õ®, April 21, 2026. [Online]. Available: /statistics/194732/customer-satisfaction-with-us-intercontinental-hotels-since-2008/
