U.S. customer satisfaction with e-business 2017| ��ƽ��

U.S. customer satisfaction with e-business from 2000 to 2017 (index score)

Characteristic	ACSI score (100-point scale)
2017	74.3
2016	74.9
2015	74.2
2014	73.4
2013	71.3
2012	74.2
2011	75.4
2010	73.5
2009	81.5
2008	79.3
2007	75.2
2006	76.5
2005	75.9
2004	72.5
2003	71.4
2002	68.7
2001	65
2000	63

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Release date

July 2017

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Region

United States

Survey time period

2000 to 2017

Number of respondents

4,978 respondents

Special properties

Includes social media, search engines and information websites, and news and opinion websites

Supplementary notes

According to the source, the e-commerce sector (measured by the ACSI every fourth quarter for the past ten years) is comprised of the following three industries, chosen because they offer the greatest GDP contribution in the sector: e-retail, online brokerage, and online travel companies. The ACSI indexes are multivariable components measured by several questions. The questions assess customer evaluations of the determinants of each index. Indexes are reported on a 0 to 100 scale.

Citation formats

This timeline shows the customer satisfaction with the overall e-business sector over the years measured with the American Customer Satisfaction Index (ACSI) score. The score for e-business is aggregated from measures in the categories of social media, news websites, portals and search engines. In 2017, customer satisfaction with e-business reached a score of 74.3 index points.