Results reflect electric customer satisfaction at the utility holding company level, calculated as a simple average of customer satisfaction scores across the operating distribution utilities owned by each parent company. Customers were asked specifically about their experiences as an electric customer.
The 2026 ACSI results are based on surveys conducted over a 12-month period ending in December 2025. Scores are reported on a scale of 0 to 100.
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Electric investor-owned utilities with highest customer satisfaction U.S. 2026
**** recorded the highest customer satisfaction among electric investor-owned utilities in 2026, according to the American Customer Satisfaction Index® (´¡°ä³§±õ®), with a score of **. It was followed by **.
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´¡°ä³§±õ®. (March 24, 2026). Electric investor-owned utilities with highest American Customer Satisfaction Index® in the United States in 2026 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 29, 2026, from /statistics/1660812/top-us-electric-investor-utilities-by-customer-satisfaction/
´¡°ä³§±õ®. "Electric investor-owned utilities with highest American Customer Satisfaction Index® in the United States in 2026." Chart. March 24, 2026. ÌÇÐÄÆƽâ°æ. Accessed July 29, 2026. /statistics/1660812/top-us-electric-investor-utilities-by-customer-satisfaction/
´¡°ä³§±õ®. (2026). Electric investor-owned utilities with highest American Customer Satisfaction Index® in the United States in 2026. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 29, 2026. /statistics/1660812/top-us-electric-investor-utilities-by-customer-satisfaction/
´¡°ä³§±õ®. "Electric Investor-owned Utilities with Highest American Customer Satisfaction Index® in The United States in 2026." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Mar 2026, /statistics/1660812/top-us-electric-investor-utilities-by-customer-satisfaction/
´¡°ä³§±õ®, Electric investor-owned utilities with highest American Customer Satisfaction Index® in the United States in 2026 ÌÇÐÄÆƽâ°æ, /statistics/1660812/top-us-electric-investor-utilities-by-customer-satisfaction/ (last visited July 29, 2026)
Electric investor-owned utilities with highest American Customer Satisfaction Index® in the United States in 2026 [Graph], ´¡°ä³§±õ®, March 24, 2026. [Online]. Available: /statistics/1660812/top-us-electric-investor-utilities-by-customer-satisfaction/
