Includes only those utilities where data were measured and available.
The American Customer Satisfaction index® (ACSI®) score ranges from 0 to 100, with 100 being the highest score possible.
Citation formats
Energy utilities with lowest customer satisfaction in the U.S. 2023, by index score
In 2023, New Orleans-based Entergy had the lowest American Customer Satisfaction Index® (ACSI®) score among surveyed U.S. energy utilities, with an index score of **. Eversource had the second-lowest ACSI® score that year, at ** points.
ACSI® is a national economic indicator of customer evaluations of the quality of products and services using a scale of * to 100 and available to household consumers in the United States.
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´¡°ä³§±õ®. (March 19, 2024). Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
´¡°ä³§±õ®. "Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score." Chart. March 19, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
´¡°ä³§±õ®. (2024). Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
´¡°ä³§±õ®. "Energy Utilities with The Lowest American Customer Satisfaction Index® in The United States in 2023, Based on Index Score." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 19 Mar 2024, /statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
´¡°ä³§±õ®, Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score ÌÇÐÄÆƽâ°æ, /statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/ (last visited July 31, 2026)
Energy utilities with the lowest American Customer Satisfaction Index® in the United States in 2023, based on index score [Graph], ´¡°ä³§±õ®, March 19, 2024. [Online]. Available: /statistics/235537/utilities-with-the-lowest-customer-satisfaction-in-the-united-states/
