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Among the following elements, which ones do you dislike the most when you shop online?

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Sources

Release date

November 2022

Region

France

Survey time period

November 16 - 17, 2022

Number of respondents

1,003 respondents

Age group

18 years and older

Method of interview

Computer-assisted web interviews (CAWI)

Supplementary notes

*Five possible answers, total exceeding 100 percent

Citation formats

Drawbacks of online shopping on the web France 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Jan 22, 2026
In 2022, many French people found faults with shopping online on the Internet. More than half of the French were particularly annoyed by the amount of delivery fees. The delivery time and the conditions for returns and exchanges were also negative points for many.
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