* Data collected from approximately 70,000 customers per year are used in an econometric model to measure the satisfaction of more than 200 companies across 44 industries and 10 economic sectors, as well as over 130 federal government ministries and websites. The results are published on a monthly basis with all measures reported using a 0-100 scale. The average of all other social media sites, including Reddit and Snapchat, was 71.
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Social networks ranked by customer satisfaction in the United States in 2016
This statistic shows us the ranking of the most popular social networking sites among users in the United States in 2016, according to the score obtained. Wikipedia had the highest score with a total of **.
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ACSI®. (March 16, 2016). Ranking of social networking sites in the United States in 2016, by customer satisfaction* (index score) [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 31, 2026, from /statistics/1638480/ranking-social-networks-united-states-by-customer-satisfaction/
ACSI®. "Ranking of social networking sites in the United States in 2016, by customer satisfaction* (index score)." Chart. March 16, 2016. ÌÇÐÄÆƽâ°æ. Accessed July 31, 2026. /statistics/1638480/ranking-social-networks-united-states-by-customer-satisfaction/
ACSI®. (2016). Ranking of social networking sites in the United States in 2016, by customer satisfaction* (index score). ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 31, 2026. /statistics/1638480/ranking-social-networks-united-states-by-customer-satisfaction/
ACSI®. "Ranking of Social Networking Sites in The United States in 2016, by Customer Satisfaction* (Index Score)." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 16 Mar 2016, /statistics/1638480/ranking-social-networks-united-states-by-customer-satisfaction/
ACSI®, Ranking of social networking sites in the United States in 2016, by customer satisfaction* (index score) ÌÇÐÄÆƽâ°æ, /statistics/1638480/ranking-social-networks-united-states-by-customer-satisfaction/ (last visited July 31, 2026)
Ranking of social networking sites in the United States in 2016, by customer satisfaction* (index score) [Graph], ACSI®, March 16, 2016. [Online]. Available: /statistics/1638480/ranking-social-networks-united-states-by-customer-satisfaction/
