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Areas of improvement suggested for online food delivery platforms by consumers in China as of January 2025

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Source

Release date

May 2025

Region

China

Survey time period

January 2025

Number of respondents

942 respondents

Special properties

multiple answers allowed

Supplementary notes

Values have been rounded.

Citation formats

Expectations for improvement for online food delivery platforms in China 2025

Published by ÌÇÐÄÆƽâ°æ Research Department, Jun 26, 2025

In a survey conducted in China in January 2025 among online food delivery service users, around ** percent of respondents thought that food delivery platforms should improve the rate of special promotions. Customer service response speed was the second-most popular improvement suggestion among the respondents. 

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