As a part of the Customer Satisfaction Awards, brands were scored across various metrics included customer service, product range, product quality, value for money, and trustworthiness.Â
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Customer satisfaction with makeup retailers Australia 2024, by retailer and metric
Across leading makeup retailers in Australia, Adore Beauty had the highest customer satisfaction score in terms of customer service at *** out of five points in 2024. Regarding product range and product quality, Chemist Warehouse and Mecca scored slightly higher than Adore Beauty among customers surveyed. Chemist Warehouse received the highest customer satisfaction score in terms of value for money among the leading makeup retailers, with a score of *** out of five.Â
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Retail Beauty Australia. (September 25, 2024). Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 26, 2026, from /statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia. "Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric." Chart. September 25, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 26, 2026. /statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia. (2024). Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 26, 2026. /statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia. "Customer Satisfaction with Makeup Retailers in Australia in 2024, by Retailer and Performance Metric." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 25 Sep 2024, /statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
Retail Beauty Australia, Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric ÌÇÐÄÆƽâ°æ, /statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/ (last visited July 26, 2026)
Customer satisfaction with makeup retailers in Australia in 2024, by retailer and performance metric [Graph], Retail Beauty Australia, September 25, 2024. [Online]. Available: /statistics/1498250/australia-customer-satisfaction-with-makeup-retailers/
