In 2023, 77 percent of Romanian regular e-shoppers found their delivery effortless and easy, compared to the European average of 72 percent. Meanwhile, the data shows that over the last few years, the return process has become more difficult.
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DPD. (March 1, 2024). Delivery customer satisfaction in Romania in 2023 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 20, 2026, from /statistics/1483386/romania-delivery-customer-satisfaction-2023/
DPD. "Delivery customer satisfaction in Romania in 2023." Chart. March 1, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 20, 2026. /statistics/1483386/romania-delivery-customer-satisfaction-2023/
DPD. (2024). Delivery customer satisfaction in Romania in 2023. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 20, 2026. /statistics/1483386/romania-delivery-customer-satisfaction-2023/
DPD. "Delivery Customer Satisfaction in Romania in 2023." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 1 Mar 2024, /statistics/1483386/romania-delivery-customer-satisfaction-2023/
DPD, Delivery customer satisfaction in Romania in 2023 ÌÇÐÄÆƽâ°æ, /statistics/1483386/romania-delivery-customer-satisfaction-2023/ (last visited July 20, 2026)
Delivery customer satisfaction in Romania in 2023 [Graph], DPD, March 1, 2024. [Online]. Available: /statistics/1483386/romania-delivery-customer-satisfaction-2023/
