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Preferred return method for a product purchased online among consumers in the Philippines as of November 2023

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Source

In cooperation with
Release date

December 2023

Region

Philippines

Survey time period

November 9 to 30, 2023

Number of respondents

14,178 respondents

Age group

16 years and older

Method of interview

Online survey

Supplementary notes

The survey question was: "What is the preferred return method for a product purchased online?"  
Multiple answers were allowed.

Citation formats

Preferred online shopping return method Philippines 2023

Published by
F. Watty,
Jan 5, 2024

According to a survey by in the Philippines in November 2023, the majority of respondents stated that they prefer to return items they purchased online using the pick-up-from-home service. Meanwhile, ** percent choose to return items using postal or mail services. 

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E-commerce in the PhilippinesInternet usage in the PhilippinesSocial media in the PhilippinesMobile apps in the Philippines
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