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Consumer satisfaction with leading bank services in New Zealand in 2022, by bank

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Source

Release date

April 2022

Region

New Zealand

Survey time period

January and February 2022

Number of respondents

2,428 respondents

Age group

18 years and older

Method of interview

Online survey

Supplementary notes

Sample size:
The Co-operative Bank: 58 responses
TSB: 63 responses
BNZ: 317 responses
Kiwibank: 354 responses
ASB: 454 responses
ANZ: 726 responses
Westpac: 413 responses

Citation formats

Consumer satisfaction with banking services New Zealand 2022, by bank

Published by K. Scholle, Sep 27, 2023
In a consumer satisfaction survey conducted in New Zealand in 2022, customers of The Co-operative Bank were most likely to be satisfied with their bank's services. Meanwhile, just over ** percent of respondents who were customers of Westpac were satisfied with the bank's services that year.
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