Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022
Characteristic
Share of respondents
-
-
-
-
-
-
-
-
The chart is not accessible to screen readers. Please switch to the table view to access the data.
You need a ÌÇÐÄÆƽâ°æ Account for unlimited access
During a 2022 survey, almost ** percent of respondents said that they were somewhat interested in staying at a hotel that uses automated messaging or a chatbot to provide support for most customer service requests (through a mobile device, kiosks, etc.). Meanwhile, only around **** percent of the survey sample said they were not at all interested.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Skift. (June 24, 2022). Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift. "Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022." Chart. June 24, 2022. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift. (2022). Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift. "Share of Travelers That Are Interested in Staying at a Hotel Offering Automated Messaging or a Chatbot to Provide Support for Most Customer Service Requests Worldwide as of 2022." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Jun 2022, /statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
Skift, Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022 ÌÇÐÄÆƽâ°æ, /statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/ (last visited July 28, 2026)
Share of travelers that are interested in staying at a hotel offering automated messaging or a chatbot to provide support for most customer service requests worldwide as of 2022 [Graph], Skift, June 24, 2022. [Online]. Available: /statistics/1398144/guest-interest-hotels-automated-messaging-chatbot-worldwide/
