This statistic shows the ways in which hoteliers followed up guest reviews on major review sites worldwide as of October 2014. During the survey, 61 percent of hotel industry professionals said that all reviews were replied to in due time.
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World Tourism Organization (UN Tourism). (October 6, 2014). How are reviews followed up on major review sites? [Graph]. In ÌÇÐÄÆÆ½â°æ. Retrieved August 05, 2026, from /statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism). "How are reviews followed up on major review sites?." Chart. October 6, 2014. ÌÇÐÄÆÆ½â°æ. Accessed August 05, 2026. /statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism). (2014). How are reviews followed up on major review sites?. ÌÇÐÄÆÆ½â°æ. ÌÇÐÄÆÆ½â°æ Inc.. Accessed: August 05, 2026. /statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism). "How Are Reviews Followed up on Major Review Sites?." ÌÇÐÄÆÆ½â°æ, ÌÇÐÄÆÆ½â°æ Inc., 6 Oct 2014, /statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/
World Tourism Organization (UN Tourism), How are reviews followed up on major review sites? ÌÇÐÄÆÆ½â°æ, /statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/ (last visited August 05, 2026)
How are reviews followed up on major review sites? [Graph], World Tourism Organization (UN Tourism), October 6, 2014. [Online]. Available: /statistics/326498/responses-of-hoteliers-to-online-guest-reviews-worldwide/