ÌÇÐÄÆƽâ°æ

Consumer attitude toward traditional banking institutions and neobanks in the United States in 2022

© ÌÇÐÄÆƽâ°æ 2026
Download
Show detailed source information?
Register for free
Already a member?
Log in
Source

Release date

January 2023

Region

United States

Survey time period

November 2022

Number of respondents

1,502 respondents

Supplementary notes

The source adds the following information: The study participants were chosen and adjusted to ensure they accurately represented the national demographics in terms of age, income, gender, and ethnicity.
Figures refer to the share of respondents who "strongly agree" with the displayed statements.
No further methodology notes were provided by the source.

Citation formats

Customer attitude toward traditional and neobanks in the U.S. 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Jul 3, 2023

There was only one aspect of customer satisfaction in which traditional banks were more highly rated than neobanks in the United States at the end of 2022. According to a survey carried out in November 2022, users of traditional banking institutions were more satisfied with customer service provided by their bank, with ** percent of the respondents indicating good customer service. On the other hand, consumers who used neobanks showed a higher tendency to state that their bank was ethical, reliable, innovative, and secure. Neobank customers also demonstrated a higher level of satisfaction with the range of services provided by their bank.

Log in or register to access precise data.
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts

Other statistics that may interest you

The most important statistics
The most important statistics
The most important statistics
The most important statistics
The most important statistics

Other statistics that may interest you Statistics on

About the industry

10

About the region

10

Selected statistics

10

Other regions

10

Related statistics

10

Further Content: You might find this interesting as well

Topics

Fintech in RussiaFintech in PolandFintechFintech in Europe
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
Contact us
  • Free + Premium Statistics
  • Reports
  • Market ÌÇÐÄÆƽâ°æ

1 All prices do not include sales tax. The account requires an annual contract and will renew after one year to the regular list price.

Compare accounts
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.