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Consumer attitudes towards traditional and online banks in Peru in 2022

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Source

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Release date

2022

Region

Peru

Survey time period

April 2022

Number of respondents

1,000 respondents

Method of interview

Email survey

Supplementary notes

The question was phrased by the source as follows:
"To what extent do you agree with the following statements about traditional banks and online banks (also referred to as neobanks or challenger banks)?"

Citation formats

Consumer opinions on traditional and neobanks in Peru 2022

Published by ÌÇÐÄÆƽâ°æ Research Department, Nov 24, 2022
According to a survey carried out in April 2022, the most common reason for not using an online bank in Peru is not knowing how to deposit cash into it. Six out of ten respondents also agreed that traditional banks offer better customer service. Mistrust over how online banks would use their personal data is another common reason for not using online banks. Despite these consumer opinions, with traditional banks closing, more than *** out of 10 respondents would consider switching to an online bank in Peru.
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