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Planned changes in customer experience return strategy by retailers in the United States in 2022

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Sources

Release date

April 2022

Region

United States

Survey time period

February 2022

Number of respondents

100 leading mid to large-sized retailers

Supplementary notes

The source does not specify the type of survey.

Citation formats

Planned changes in return strategies by retailers in the U.S. 2022

Published by
F. Watty,
Mar 23, 2023
A survey conducted in 2022 asked 100 leading mid- to large-sized retailers in the United States about their plans to change their returns strategy. The results showed that almost half (** percent) of the retailers planned to add an online returns portal, while ** percent intended to incorporate returns-processing technology. Additionally, ** percent of the companies surveyed planned to add new returns drop-off points, while ** percent did not have such plans.
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