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The number of air passengers in the United Kingdom who did not experience any travel disruptions or problems has decreased from ** percent in 2023 to ** percent in 2024. UK airports and airlines have been dealing with staff shortages alongside other issues that have led to crowding at airports, delays and cancellations of flights, and problems with baggage handling, significantly impacting travelers' experience of flying.

Number of complaints growing

The increasing disruption to passengers' travel is driving up the number of complaints against UK airlines. In Q3 of 2023, the UK's Civil Aviation Authority registered roughly ** complaints against airlines, a ** percent more than the previous quarter. Most of these complaints pertain to cancellations, delays, or denied boarding but a small but growing number concern the rights of disabled passengers and those with reduced mobility.

Rising prices and more delays

While passengers have been experiencing more travel disruptions and delays, they are also facing rapidly rising airfares. The consumer price index for air travel increased by ** percent between 2022 and 2023. The mismatch between the air travel experience and its cost is affecting consumers' satisfaction with the value for money of flying. This figure was up to ** percent in 2024, compared to ** percent in the previous year.