Regulation 261 protects passengers being denied boarding or experiencing cancellations or long delays.
Regulation 1107 concerns the rights of disabled passengers and passengers with reduced mobility.
Citation formats
Quarterly airline passenger complaints in the UK 2019-2023, by type
In the third quarter of 2023, UK airlines received 14,769 passenger complaints regarding delayed or cancelled flight under the European Commission's regulation 261. The regulation protects air passengers who have checked in on time but have been affected by long delays, flight cancellations, and missed connections.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Civil Aviation Authority (UK). (January 25, 2024). Number of complaints against UK airlines in 2019 and 2023, by type and quarter [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). "Number of complaints against UK airlines in 2019 and 2023, by type and quarter." Chart. January 25, 2024. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). (2024). Number of complaints against UK airlines in 2019 and 2023, by type and quarter. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK). "Number of Complaints against Uk Airlines in 2019 and 2023, by Type and Quarter." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 25 Jan 2024, /statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
Civil Aviation Authority (UK), Number of complaints against UK airlines in 2019 and 2023, by type and quarter ÌÇÐÄÆƽâ°æ, /statistics/1183228/quarterly-uk-airline-passenger-complaints-type/ (last visited July 25, 2026)
Number of complaints against UK airlines in 2019 and 2023, by type and quarter [Graph], Civil Aviation Authority (UK), January 25, 2024. [Online]. Available: /statistics/1183228/quarterly-uk-airline-passenger-complaints-type/
