Original survey question: "Thinking more specifically about any complaints you made about the travel issue, how satisfied or dissatisfied were you with each of the following aspects?" This data set includes responses from approximately 185 travelers who have flown within the last 12 months and have complained about a travel issue. ‘Not applicable’ and ‘Don’t know’ responses were excluded.
Citation formats
Share of UK adults satisfied with resolution to an air travel issue complaint 2024
In 2024, a combined ** percent of adults in the United Kingdom who had flown in the past 12 months and had made a complaint regarding an air travel issue reported that they were either very or fairly satisfied with the progress or resolution of their complaint. Meanwhile, ** percent of travelers reported being very dissatisfied with the outcome of their complaint.
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Civil Aviation Authority (UK). (February 17, 2025). Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2024 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 27, 2026, from /statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). "Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2024." Chart. February 17, 2025. ÌÇÐÄÆƽâ°æ. Accessed July 27, 2026. /statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). (2025). Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2024. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 27, 2026. /statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK). "Satisfaction with The Resolution to An Air Travel Complaint in The United Kingdom in 2024." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 17 Feb 2025, /statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
Civil Aviation Authority (UK), Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2024 ÌÇÐÄÆƽâ°æ, /statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/ (last visited July 27, 2026)
Satisfaction with the resolution to an air travel complaint in the United Kingdom in 2024 [Graph], Civil Aviation Authority (UK), February 17, 2025. [Online]. Available: /statistics/1185620/satisfaction-resolution-to-delay-or-long-wait-for-luggage-uk/
