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Satisfaction of air passengers with the value for money of flying in the United Kingdom between 2016 to 2024

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Sources

Release date

February 2025

Region

United Kingdom

Survey time period

October 2016 to October 2024

Number of respondents

1,867 respondents

Age group

18 years and older

Special properties

respondents who had flown in the last 12 months and made a complaint.

Method of interview

Online interview

Supplementary notes

Original survey question: "How satisfied or dissatisfied were you with the following elements?"

The respondent count includes people who have flown in the last 12 months and excludes "Don't know" and "Not applicable" responses.

Citation formats

UK: air passenger satisfaction with value for money 2016-2024

Published by ÌÇÐÄÆƽâ°æ Research Department, Mar 11, 2025

In 2024, ** percent of UK air passengers reported that they were very or fairly satisfied with the value for money of flying, up from the ** percent satisfaction level registered in the previous year. From March 2016 to October 2021, the percent of satisfaction with value for money on the passengers' last trip ranged above ** percent.

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Statistics on " Airline passenger experience in the United Kingdom "

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Customer complaints

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Overview

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Cancellations and flight delays

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Cost of flying

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Topics

Airline passenger experience in the UKAirline passenger experience in the U.S.Passenger airlines in the UKPassenger airlines in Europe
Access all statistics starting from $2,388 USD yearly *

* For commercial use only

Basic Account

For single users
$0 USD
Always free
Access limited to Free Statistics. Premium Statistics are not included.
  • Free Statistics
Based on your interests

Starter Account

For single users
$199 USD
per month, billed annually 1
Buy now
  • Free Statistics
  • Premium Statistics

  • The statistic on this page is a Premium Statistic and is included in this account.

Professional Account

For teams of up to 99 users
Talk to sales for pricing
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