In October 2023, the primary factor contributing to the overall travel experience of air travelers in the United Kingdom was delayed flights, accounting for a significant passenger share of ** percent. Travel satisfaction was also affected by poor customer service, as ** percent of air passengers were dissatisfied with the customer service they received.
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Civil Aviation Authority (UK). (January 20, 2024). Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 05, 2026, from /statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK). "Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons." Chart. January 20, 2024. ÌÇÐÄÆƽâ°æ. Accessed August 05, 2026. /statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK). (2024). Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 05, 2026. /statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK). "Share of Adults Dissatisfied with The Travel Experience in The United Kingdom in 2023, by Reasons." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 20 Jan 2024, /statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
Civil Aviation Authority (UK), Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons ÌÇÐÄÆƽâ°æ, /statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/ (last visited August 05, 2026)
Share of adults dissatisfied with the travel experience in the United Kingdom in 2023, by reasons [Graph], Civil Aviation Authority (UK), January 20, 2024. [Online]. Available: /statistics/1455950/uk-share-of-adults-dissatisfied-with-the-airport-experience-by-reasons/
