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Banking service channels used in the last year in Australia in 2020 and 2021

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Source

Release date

February 2022

Region

Australia

Survey time period

July to December 2021

Number of respondents

33,302 respondents

Age group

14 years and older

Method of interview

Online survey

Supplementary notes

*Using an app on a mobile phone or tablet.
**Using an institution's website,

Citation formats

Banking service channels used Australia 2020-2021

Published by K. Scholle, Apr 29, 2022
In a survey conducted between July and December 2021 in Australia about the usage of banking service channels, around ** percent of respondents stated they used mobile banking in that year. Furthermore, among the banking service channels, the usage of phone banking saw a slight increase in 2021, with the respondent's share nearing ** percent.
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