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Knowledge and usage of omnichannel retail services in Germany in 2020

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Sources

Release date

July 2020

Region

Germany

Survey time period

2020

Number of respondents

Between 481 and 487 respondents

Supplementary notes

The source does not provide exact information on the date of survey.

Citation formats

Knowledge and usage of omnichannel retail services Germany 2020

Published by
F. Watty,
Sep 14, 2021

In 2020, ** percent of German consumers knew about the click & collect service, while ** percent had used it. Click & collect means ordering an item online, but picking it up in-store, if a brick-and-mortar one is available. Further on the customer may inspect, test or try on the item, as well as ask additional questions. The ranking shows the results of a survey conducted in Germany in 2020 on knowledge and usage of omnichannel retail services.

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