Acccording to a survey, ** percent of the leading Italian retailers introduced a CRM system in 2020. However, business intelligence was the most important back-end tecnology, as ** percent of surveyed retailers implemented it already before 2020. In-store monitoring was also considered essential, as ** percent of the leading Italian retailers used technologies to monitor processes and activities in the physical stores in the past, while ** percent of them decided to do so in 2020.
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Osservatori Digital Innovation. (February 10, 2021). Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 22, 2026, from /statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation. "Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology." Chart. February 10, 2021. ÌÇÐÄÆƽâ°æ. Accessed July 22, 2026. /statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation. (2021). Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 22, 2026. /statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation. "Share of Top Retailers Implementing Back-end Technologies in Italy in 2019 and 2020, by Type of Technology." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 10 Feb 2021, /statistics/1244501/back-end-retail-technologies-implemented-in-italy/
Osservatori Digital Innovation, Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology ÌÇÐÄÆƽâ°æ, /statistics/1244501/back-end-retail-technologies-implemented-in-italy/ (last visited July 22, 2026)
Share of top retailers implementing back-end technologies in Italy in 2019 and 2020, by type of technology [Graph], Osservatori Digital Innovation, February 10, 2021. [Online]. Available: /statistics/1244501/back-end-retail-technologies-implemented-in-italy/
