U.S. Physicians' concerns on what prevents patient telehealth use 2020| ��ƽ��

Perceived barriers to patient telehealth access according to physicians in the U.S. in 2020, by rurality

Characteristic	Urban	Suburban	Rural
Lack of patient access to technology	70.9%	72.8%	77.7%
Lack of digital literacy in patient	62.8%	65.3%	67.6%
Lack of patient access to broadband/internet	61.1%	59%	71.6%
Patient preference for in-person visits	55.3%	59.9%	59.5%
Lack of patient access to data access	38.8%	35.1%	46.6%
Lack of patient awareness/understanding of telehealth offerings	37.3%	36.2%	43.2%
Lack of health insurance	25.8%	25.8%	24.3%
Lack of access to community-based resources	15.1%	11.7%	20.3%
All of the above	10.2%	7.2%	13.5%
Other	4.5%	2.7%	1.4%
No barriers known	2.9%	3%	2%

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Release date

November 2020

More information

Region

United States

Survey time period

July 13 to August 15, 2020

Number of respondents

1,594 respondents

Special properties

Physicians and approx 13% non-physician healthcare providers

Method of interview

Online survey

Supplementary notes

This question was phrased by the source as follows: “Which of the following, if any, do you perceive as barriers to your patients accessing telehealth?”. Multiple answers were possible.

Citation formats

As of August 2020, the top concerns of U.S. physicians about what prevents patient telehealth use were technology challenges, such as a patient's access to technology/ internet or their low digital literacy. Rural physicians, compared to urban, were more likely to perceive a lack of patient access to technology as a barrier.