Factors healthcare satisfaction adults by generation U.S.

Comparison of older and younger U.S. adults that said select factors contributed to their satisfaction with received healthcare as of 2018

Characteristic	Gen Z/Millennials/Gen X	Baby Boomers/Silent Gen
Cost to me of the treatment/ whether the treatment is covered by my insurance	70%	75%
Transparency about care (i.e., what tests will be conducted and why)	68%	76%
Transparency about cost to me (e.g., my cost is known beforehand)	65%	65%
Convenience of the appointment times	62%	57%
Responsiveness to follow-up questions outside the appointment (via email or phone)	58%	63%
Wait time and speed of appointment	58%	53%
Convenience of the location or channel	56%	57%
Efficient operations (e.g., e-billing)	55%	52%
Whether or not the doctor prescribes medication I expect or request	51%	48%

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Release date

February 2019

More information

Region

United States

Survey time period

November and December 2018

Number of respondents

2,338 consumers

Age group

18 years and older

Special properties

U.S. residents

Method of interview

Online survey

Supplementary notes

Original question: "How important are the following factors in determining your satisfaction with the healthcare services you receive? Critically important and very important responses shown."

Citation formats

This statistic shows the percentage of older and younger U.S. adults that said select factors contribute to their satisfaction of health care services as of 2018, by generation. According to the survey, 70 percent of younger adult (Gen Z/Millennials/Gen X) and 75 percent of older adults (Baby Boomers/Silent Generation) said that the cost of treatment or if it is covered by their insurance influences their satisfaction with health care services.