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Share of adults who reported the following reason for not receiving a telehealth appointment in the United States as of 2024

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Source

Release date

May 2025

Region

United States

Survey time period

March 25 to September 16, 2024

Number of respondents

4,514 respondents

Age group

18 years and older

Special properties

"If you have not used telehealth in the last 12 months, what was the primary reason?"

Method of interview

Questionnaire

Citation formats

Barriers to telehealth adoption among non-users in the U.S. 2024

Published by
Conor Stewart,
Jan 14, 2026

In 2024, the leading barrier to telehealth utilization in the United States was a preference for seeing a doctor or health professional in person, as stated by **** percent of people. Another **** percent reported that they had no need to consult a doctor or health professional, and about **** percent indicated that they required an in-person test or examination that could not be conducted remotely. Other reasons included not being offered telehealth services, not knowing how to use them, and various other factors.

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