Original question asked: "Thinking about the ways in which you may have interacted with your operator in the last 2 years. Did you do any of the following, and if so, why?
Note: Totals may not add up due to rounding
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Most used form of communication with mobile operators in the UK 2020
In the last two years (from May 2020), ** percent of phone owners have used their operator's app to check or query their bill. On the other hand, ** percent claim they have not used the operator's app at all in the last two years.
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Deloitte. (November 11, 2020). Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 25, 2026, from /statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. "Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020." Chart. November 11, 2020. ÌÇÐÄÆƽâ°æ. Accessed July 25, 2026. /statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. (2020). Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 25, 2026. /statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte. "Preferred Interaction Methods with Mobile Operator in The Last Two Year in The United Kingdom, by Reason of Interaction 2020." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 11 Nov 2020, /statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
Deloitte, Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 ÌÇÐÄÆƽâ°æ, /statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/ (last visited July 25, 2026)
Preferred interaction methods with mobile operator in the last two year in the United Kingdom, by reason of interaction 2020 [Graph], Deloitte, November 11, 2020. [Online]. Available: /statistics/1193677/preferred-interaction-method-with-mobile-operators-uk/
