The auditors conducted 800 visits at branches, 560 times they called hotlines banks, 440 times they contacted banks via forms and chat rooms, and they conducted 4,200 interviews on the subject of digital banking.
Tests of the quality of the banking service were conducted by potential customers who do not have a relationship with the bank under study and people who are customers of the bank under study. The following areas were investigated: Conversations with consultants on the hotline, Correspondence via e-mail/forum and chat, Information visits to own branches, Ergonomics of mobile banking, Electronic banking accessibility.
Citation formats
Ranking of banks in terms of customer service, products, and marketing in Poland 2025
In 2025, auditors of the surveyed banks chose*Ìýas the best bank in Poland regarding customer service, products, and marketing communications, followed by * and .
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
bankier.pl. (June 12, 2025). Ranking of banks in terms of customer service, products, and marketing communications in Poland in 2025 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved August 04, 2026, from /statistics/1187061/poland-ranking-of-banks-in-terms-of-services-and-trust/
bankier.pl. "Ranking of banks in terms of customer service, products, and marketing communications in Poland in 2025." Chart. June 12, 2025. ÌÇÐÄÆƽâ°æ. Accessed August 04, 2026. /statistics/1187061/poland-ranking-of-banks-in-terms-of-services-and-trust/
bankier.pl. (2025). Ranking of banks in terms of customer service, products, and marketing communications in Poland in 2025. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: August 04, 2026. /statistics/1187061/poland-ranking-of-banks-in-terms-of-services-and-trust/
bankier.pl. "Ranking of Banks in Terms of Customer Service, Products, and Marketing Communications in Poland in 2025." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 12 Jun 2025, /statistics/1187061/poland-ranking-of-banks-in-terms-of-services-and-trust/
bankier.pl, Ranking of banks in terms of customer service, products, and marketing communications in Poland in 2025 ÌÇÐÄÆƽâ°æ, /statistics/1187061/poland-ranking-of-banks-in-terms-of-services-and-trust/ (last visited August 04, 2026)
Ranking of banks in terms of customer service, products, and marketing communications in Poland in 2025 [Graph], bankier.pl, June 12, 2025. [Online]. Available: /statistics/1187061/poland-ranking-of-banks-in-terms-of-services-and-trust/
