January 1, 2018 to June 30, 2018 and January 1, 2019 to June 30, 2019
Supplementary notes
Data is based on the analysis of GMB (Google My Business) profiles of 64,000 business locations in 4 countries. Countries included are the United States, UK, Germany, and France.
Citation formats
Global customer conversion points within 5-star rating 2018-2019
Recent analysis of Google My Business (GMB) data in select countries found that there was an increase of customer conversion based on the average review star rating of a business. As of 2019, businesses experiences a pivotal growth moment of customers conversions when reaching a *** rating on a * star scale.
Profit from the additional features of your individual account
Currently, you are using a shared account. To use individual functions (e.g., mark statistics as favourites, set
statistic alerts) please log in with your personal account.
If you are an admin, please authenticate by logging in again.
Learn more about how ÌÇÐÄÆƽâ°æ can support your business.
Uberall. (October 24, 2019). Relevant points in global customer conversion within a 5-star Google My Business (GMB) rating scale during H1 2018 and 2019 [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 24, 2026, from /statistics/1143027/relevant-points-global-consumer-conversion-benchmarks-five-star-rating/
Uberall. "Relevant points in global customer conversion within a 5-star Google My Business (GMB) rating scale during H1 2018 and 2019." Chart. October 24, 2019. ÌÇÐÄÆƽâ°æ. Accessed July 24, 2026. /statistics/1143027/relevant-points-global-consumer-conversion-benchmarks-five-star-rating/
Uberall. (2019). Relevant points in global customer conversion within a 5-star Google My Business (GMB) rating scale during H1 2018 and 2019. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 24, 2026. /statistics/1143027/relevant-points-global-consumer-conversion-benchmarks-five-star-rating/
Uberall. "Relevant Points in Global Customer Conversion within a 5-star Google My Business (Gmb) Rating Scale during H1 2018 and 2019." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 24 Oct 2019, /statistics/1143027/relevant-points-global-consumer-conversion-benchmarks-five-star-rating/
Uberall, Relevant points in global customer conversion within a 5-star Google My Business (GMB) rating scale during H1 2018 and 2019 ÌÇÐÄÆƽâ°æ, /statistics/1143027/relevant-points-global-consumer-conversion-benchmarks-five-star-rating/ (last visited July 24, 2026)
Relevant points in global customer conversion within a 5-star Google My Business (GMB) rating scale during H1 2018 and 2019 [Graph], Uberall, October 24, 2019. [Online]. Available: /statistics/1143027/relevant-points-global-consumer-conversion-benchmarks-five-star-rating/
