Conor Stewart
Research expert covering health & pharmaceuticals in the UK & Europe
Get in touch with us now| Characteristic | Percentage of Millennials |
|---|---|
| Wait time and speed of appointment | 21% |
| Cost of treatment | 21% |
| Transparency about cost to me (e.g., my cost is known beforehand) | 18% |
| Efficient operations (e.g., e-billing) | 16% |
| Convenience of the appointment times | 16% |
| Responsiveness to follow-up questions outside the appointment (via email or phone) | 15% |
| Convenience of the location or channel | 13% |
| Transparency about care (e.g., what tests will be conducted, and why) | 13% |
| Effectiveness of the treatment | 12% |
| Whether or not the doctor prescribes medication I expect or request | 10% |
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Source
Source
Release date
February 2019
More information
Region
United States
Survey time period
November and December 2018
Number of respondents
base: 2,338 consumers
Age group
18 years and older
Special properties
Millennial residents
Method of interview
Online survey
Supplementary notes
Original question: "Thinking about the traditional healthcare services you have used, how satisfied are you with the quality of those services? Results show very dissatisfied and dissatisfied responses."
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