| Characteristic | Americas | Europe, Middle East and Africa | Asia Pacific |
|---|---|---|---|
| Corporate Financial Management (CFM) | 97.3% | 91.5% | 88.1% |
| Client Relationship Management (CRM) | 86.7% | 80% | 80.8% |
| Professional Services Automation (PSA) | 78.7% | 78.7% | 75.9% |
| Human Capital Management (HCM) | 72.7% | 65.8% | 60.7% |
| Business Intelligence (BI) | 51.7% | 56.2% | 58.9% |
| CRM is integrated with CFM | 45.7% | 44.6% | 47.4% |
| PSA is integrated with CFM | 54.6% | 53.3% | 51.2% |
| HCM is integrated with CFM | 40.3% | 33.1% | 45.6% |
| BI is integrated with CFM | 49.6% | 50.8% | 42.4% |
| CRM / PSA integration | 44.4% | 40.9% | 38.8% |
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Source
Sources
Release date
February 2023
More information
Region
Worldwide
Survey time period
2022
Number of respondents
709 respondents
Special properties
billable professional services organizations
Supplementary notes
The source defines the professional service industry as accounting, advertising and marketing, architectural, management consulting, engineering, IT, legal, and research services.
Survey method not provided by the source.
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