| Characteristic | 2015 | 2016 | 2017 | 2018 | 2019** | 2020** | 2021 | 2022 |
|---|---|---|---|---|---|---|---|---|
| Corporate Financial Management (CFM)* | 95.3% | 91.4% | 95.1% | 96.6% | 94.8% | 94.4% | 94.7% | 95.5% |
| Social Networking (SN) | 81.7% | 87.8% | 87.8% | 87.9% | - | - | - | - |
| Client Relationship Management (CRM) | 86.3% | 84.8% | 76.5% | 83.5% | 86.7% | 83.4% | 78.4% | 85.1% |
| Professional Services Automation (PSA) | 79.8% | 80% | 67.3% | 76.2% | 84.8% | 79% | 67.6% | 78.4% |
| Remote Service Delivery (RSD) | 77.4% | 80.6% | 66.8% | 72.8% | - | - | - | - |
| Human Capital Management (HCM) | 56.8% | 54.4% | 55.9% | 61.2% | 68.1% | 69.7% | 65.2% | 70.5% |
| Knowledge Management (KM) | 61.8% | 57.4% | 45% | 58.2% | - | - | - | - |
| Business Intelligence (BI) | 45.4% | 45.8% | 37.3% | 47% | 44.7% | 53.4% | 57.4% | 53.1% |
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Source
Sources
Release date
February 2023
More information
Region
Worldwide
Survey time period
2015 to 2022
Special properties
Billable professional services organizations
Supplementary notes
The source defines the professional service industry as accounting, advertising and marketing, architectural, management consulting, engineering, IT, legal, and research services.
Survey method and number of respondents for the surveys prior to 2019 not provided by the source.
* CFM was previously called Enterprise Resource Planning (ERP).
** 2019 figures for social networking, remote service delivery, and knowledge management were not stated by the source.
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