| Characteristic | Save money | Get better customer service | Wanted a fixed term/fixed price deal | Wanted a dual fuel package |
|---|---|---|---|---|
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
| - | - | - | - | - |
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Release date
February 2020
Region
United Kingdom (Great Britain)
Survey time period
2014 to 2019
Number of respondents
1,930 respondents
Age group
15 years and older
Method of interview
Computer-assisted web interviews (CAWI)
Supplementary notes
* Base consists of all consumers who switched supplier, changed tariff, or compared in the past 12 months.
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