Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group
Characteristic
Millennials
Generation X
Baby Boomers
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This statistic illustrates the various channels U.S. shoppers use when requesting customer service from an online retailer as of August 2017, sorted by age group. According to the findings, the channel with the highest usage rate among Millennials were websites with ** percent of respondents stating that used this channel to request assistance.
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Salesforce Research. (September 26, 2017). Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group [Graph]. In ÌÇÐÄÆƽâ°æ. Retrieved July 28, 2026, from /statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research. "Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group." Chart. September 26, 2017. ÌÇÐÄÆƽâ°æ. Accessed July 28, 2026. /statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research. (2017). Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group. ÌÇÐÄÆƽâ°æ. ÌÇÐÄÆƽâ°æ Inc.. Accessed: July 28, 2026. /statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research. "Most Popular Channels When Requesting Customer Service from An Online Retailer According to Shoppers in The United States as of August 2017, by Age Group." ÌÇÐÄÆƽâ°æ, ÌÇÐÄÆƽâ°æ Inc., 26 Sep 2017, /statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
Salesforce Research, Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group ÌÇÐÄÆƽâ°æ, /statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/ (last visited July 28, 2026)
Most popular channels when requesting customer service from an online retailer according to shoppers in the United States as of August 2017, by age group [Graph], Salesforce Research, September 26, 2017. [Online]. Available: /statistics/800532/us-shoppers-generation-customer-service-request-channels-online-retailer/
